If you have general problems, we recommend that you make sure you have the latest updates and patches for your operating system. In order to enjoy an excellent online experience, we recommend updating your internet browser on a regular basis by using the latest versions for your respective browser.
If you are still having problems using our site, please feel free to get in touch with Customer Service and we will be happy to help. To help us look into your problem, please try to include as many of the following details as possible:
- Your Operating System (e.g. Windows XP, Mac OS 10.0)
- Internet Browser (Internet Explorer 7, Google Chrome)
- What URL you were trying to access (e.g. http://www.google.com)
- Which time the problem occurred.
- Please copy and paste into the email any error message that appeared on your screen.